Get help from the team
You can reach the team from your agent chat, even with the agent switched off. If you cannot sign in, email the team.
Follow these steps
- Write to [email protected]. Say what you tried, what happened and roughly when, including your time zone.
- Include your wallet address, if you know it. Copy it from your profile or the account menu. Never include your wallet key or sign-in code.
- For a missing transfer, include its transaction link, amount and network. For an error, include its exact wording or a screenshot with personal information hidden.
- Prefer your agent? On the Agent page, tap Send feedback, or start your message with feedback. The switch can be on or off.
- You do not need to switch the agent on or allow trading to get help.
In Telegram
- Send /support and what happened, in one message, to @OnagiAgentBot. It works even before you link your wallet.
- It goes to a person on the team, who replies right there in the chat.
- Linked? You can also start your message with feedback, or ask the bot to pass it to the team. The switch can be off.
“Pass this to the team: my withdrawal hasn't arrived”
Your agent passes it to the team, with its switch on or off. A person on the team replies in your chat.
If it didn't work
- Cannot sign in? Email the team and include your wallet address if you know it. See Sign in for account access help.
- An order or transfer is still being checked? Do not repeat it while waiting for the team to confirm its status.
- Be careful with unexpected messages. Use the contacts on Support home; no one from Onagi needs your wallet key or sign-in code.