I can't withdraw
Withdraw sends USDG from your Cash pocket only, and when something is missing, the slider, or the button on a computer, says what.
Follow these steps
- Open Withdraw: on a phone from All on your profile, on a computer from the account menu. Read the words on the slider, or on the button on a computer.
- Add a name or address or Check the address: type a player name or paste the full address. That is your own address: send to a different wallet.
- Not enough in Cash: tap Bring more to Cash under the amount and move money in from your other pockets. Money in open positions has to be closed first.
- Signing… or Sending…: wait for it. If an error stays in the window, read it; nothing was sent unless it says so. Check your activity before retrying.
- After you confirm, Sending works from an Onagi wallet with trading permission switched on: your trading permission is off. Allow trading again.
- After you confirm, The network fee could not be prepared: nothing was sent. Wait a minute and try again.
Sending money out is your own step, on the Withdraw screen.
If it didn't work
- Do not send again means the first transfer may already be on its way. Onagi keeps checking it, shows the result on the same screen and will not send the same transfer twice. Sending the same amount to the same address within 10 minutes asks you once more before it goes.
- Sent, but your exchange shows nothing? Tap View on explorer on the last screen. Your exchange must take USDG on Robinhood Chain.
- Another message? Tell your agent what it says, or write to the team. See Get help from the team.